Thank you for choosing CaptainRC.com for your remote-controlled (RC) needs! We strive to provide efficient and reliable shipping services to ensure your orders reach you in a timely manner.
Order Processing Time:
- Orders are typically processed and shipped within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the following business day.
Shipping Methods and Transit Times:
- We offer several shipping options, including standard and expedited shipping.
- Transit times vary depending on the shipping method selected and the destination.
- Estimated delivery times are provided at checkout for your convenience.
Shipping Rates:
- Shipping rates are calculated based on the weight of the package, shipping method selected, and destination.
- Free shipping may be available for orders exceeding a certain amount. Details are provided at checkout.
Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- You can track your order directly on our website or through the carrier's website using the provided tracking number.
International Shipping:
- We offer international shipping to select countries.
- International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.
Shipping Restrictions:
- Some products may be restricted from international shipping due to regulations or carrier limitations.
- We do not ship to P.O. boxes or APO/FPO addresses.
Shipping Address Accuracy:
- Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues.
- We are not responsible for orders lost or delayed due to incorrect shipping information provided by the customer.
Order Modifications and Cancellations:
- Once an order has been placed, modifications or cancellations may not be possible. Please contact us immediately if you need to make changes to your order.
Lost or Damaged Shipments:
- In the rare event that your order is lost or damaged during transit, please contact us as soon as possible. We will work with the carrier to resolve the issue and ensure your satisfaction.
Contact Us:
- If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team. We're here to help!
Policy Updates:
- We reserve the right to update our shipping policy at any time without prior notice. Please review this policy periodically for any changes.
Thank you for shopping with CaptainRC.com!
